Privacy Policy

Refyfi.com – Corporate Catering and Event Services

Last Updated: November 6, 2023

At Refyfi.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our catering and event organization services.

By accessing or using Refyfi.com, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address
  • Business Information: Company name, position, and business contact details
  • Event Details: Date, time, location, number of guests, menu preferences, dietary requirements, and other specifications related to your event
  • Payment Information: Credit card details, billing address, bank account information, and other financial data necessary for processing payments
  • Communication Records: Records of your correspondence with us, including emails, phone calls, and online chat sessions

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Clickstream data and user behavior analytics
  • Cookies and similar tracking technologies (as described in our Cookie Policy)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • Processing and fulfilling your catering and event organization requests
  • Communicating with you about your orders and events
  • Managing your account and maintaining our business relationship
  • Processing payments and handling billing
  • Providing customer support and responding to inquiries

2.2 Business Operations

  • Improving and personalizing our services and website
  • Conducting market research and analyzing business trends
  • Developing new products and services
  • Managing our internal operations and administration
  • Ensuring the security and integrity of our systems

2.3 Marketing and Communications

  • Sending promotional materials and special offers (with your consent)
  • Providing updates about our services and company news
  • Conducting surveys and collecting feedback
  • Personalizing your experience based on your preferences and past interactions

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary for the performance of our contract with you
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms
  • Legal Obligation: Processing necessary to comply with our legal obligations
  • Consent: Processing based on your specific consent for particular purposes

4. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We engage trusted third-party service providers to perform functions and provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Partners

We may share information with business partners, such as venue providers, decorators, entertainment providers, and other vendors involved in the execution of your event, but only as necessary to provide the services you have requested.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, and safety of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Our legal obligations under applicable laws
  • Statutes of limitations for legal claims
  • Our legitimate business purposes

When we no longer need to use your personal information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Information

You have the right to request information about the personal data we hold about you and to receive a copy of this data.

6.2 Rectification

You have the right to request that we correct inaccurate or incomplete personal information about you.

6.3 Erasure

In certain circumstances, you have the right to request the deletion of your personal data, also known as the "right to be forgotten."

6.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain conditions.

6.5 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.

6.6 Objection

You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.

6.7 Withdrawal of Consent

Where we process your data based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of sensitive data
  • Secure network infrastructures
  • Regular security assessments and testing
  • Access controls and authentication procedures
  • Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

When we transfer your personal information to other countries, we take appropriate safeguards to ensure that your information receives an adequate level of protection, such as entering into Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means:

  • We process your data lawfully, fairly, and transparently
  • We collect data for specified, explicit, and legitimate purposes
  • We limit data collection to what is necessary for the purposes for which it is processed
  • We take steps to ensure data accuracy
  • We implement appropriate technical and organizational measures to ensure data security
  • We respect and facilitate your data subject rights
  • We maintain records of our processing activities

12. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings and other tools. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through our website contact form.

We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable data protection laws.